Naturale Nails and Spa in Wentzville, Missouri

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• Amy LaVear

  Posted Feb, 17 2019

  My daughter and I went today to get our nails done. I needed a fill and she wanted a new set. After being told it would be a half hour before they could get to us, we decided to wait. An hour and a half went by and they finally called my daughter back for her full set and told me it would be a few more moments for me to get back. After waiting for another hour and watching them take 2 walk-ins ( that came after they were closed) before me, they told me they could start on mine. At this point, out of frustration, I declined service as we had already been there for over 2 hours and it was getting late. I decided to go back and check on my daughter (assuming she would almost be done) and she wasn't even halfway through her service. My daughter explained to me that the tech working on her had to redo a couple of her nails several times and then redid her nail polish twice.. (I asked my daughter why and she said she didn't know cause they looked fine to her)
  At the check out the tech that did my daughter's nails cashed us out. During the cashout she told me initially it would be $40 then changed it to $35 and when I asked her which one it was she changed it back to $40. --- there's NO SERVICE MENU POSTED ANYWHERE TO VALIDATE ANY OF THEIR PRICES. This left me feeling overcharged, of course since there was no explanation of charges.
  So all in all it is now 5:50 and we are just now home & finished with this whole experience and I didn't even get my nails filled. I feel completely disgusted with this business. The fact that they took 2 customers that walked in after my daughter and I instead of taking me without even acknowledging me sitting there for over 2 hours literally makes me angry. Adding to the level of unprofessionalism was their choice in music...as I'm sitting there I'm hearing nothing but nasty cussing and all around distasteful music in the background. My daughter is 11...she even acknowledged how bad the music was as it was repeatedly saying the "B" word. I myself own a salon and would NEVER let ANY OF THIS happen. Such a shame since this place is close to my house...I had high hopes for them since I regularly get my nails done in OFallon, but was looking for a place closer to home.

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The nearest beauty and health places

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